Each client has a GT administrator assigned who can reset your user name and/or password.
If you know your user name the software should send you a temporary password by email. Not getting emails can be caused by a few different things. Here are the most common:
Using the wrong User Name. If you are using the wrong user name the software would not be able to send an email.
The email could be getting thrown into a spam or junk folder. You can mark firstname.lastname@example.org and email@example.com as a safe email addresses.
You don't have an email listed in GT. This is done on the account page by the individual user or under the employee setup as an admin.
Please contact your Guardian Tracking admin if you need additional assistance.