This could be due to a variety of reasons:
- The most likely reason is you don't have the authority to approve the entry. You may be able to view the entry, but it must be approved by someone above you in the hierarchy. The authority will be defined in the area and will read something like, "Must be approved by any supervisor of the employee with the title of Lieutenant or above."
- This may also be a hierarchy issue. You may be seeing an entry made by a downline supervisor about an individual who has not been properly assigned in the hierarchy. You can quickly review your hierarchy on the home page. You will see your immediate subordinates displayed and may expand this list down through the hierarchy. If the person does not appear in your hierarchy contact the GT admin in your organization to make the necessary corrections.
- Check to make sure the correct employee is named in the entry. If an employee is making an entry on themselves they should enter their name in the employee field. In one recent example, we received a call from a deputy chief who could not approve and entry made by a downline subordinate. The entry involved required approval by a deputy chief. The deputy chief could see the entry in the approval folder but did not have an approval button. The problem was the employee submitting the entry with the deputy chief as the involved employee. This brought up another question...Why could the deputy chief even see an entry about himself that was pending approval? The software is designed to reveal an entry to an employee only after it has been approved. It turned out that the deputy chief had been assigned "View All" permission which allowed him to see the entry, but not approve it. The solution was to have the chief (who could see and approve the entry) reject the entry back to the employee with instructions to have him change the name then resubmit the entry.