FAQ

I Forgot My Password! Guardian Tracking said I would receive an email with a temporary password but I never received it.
Each client has a GT administrator assigned who can reset your user name and/or password. If you know your user name the software should send you a...
Thu, 25 Aug, 2016 at 11:27 AM
How do I change my password?
 Go to the account page.  Enter your new password, confirm it, then save.
Thu, 25 Aug, 2016 at 12:06 PM
How to create a desktop icon for Guardian Tracking
To create a desktop icon that links to Guardian Tracking:  Go to Guardian Tracking and Log In Drag the image that appears directly beside the addr...
Thu, 25 Aug, 2016 at 1:59 PM
I’m getting too many emails. Is there something I can do?
The default email settings in Guardian Tracking are made with a first line supervisor in mind.  These settings can be changed on the account pa...
Fri, 26 Aug, 2016 at 1:36 PM
What is the purpose of the “Recent Activity” Tab on the home screen?
These are unread entries, either new or updated, about you or someone who reports to you.  Simply read the entry and it will be removed from the recent ac...
Fri, 26 Aug, 2016 at 8:44 PM
What is the difference between “publish” and “save” when I create an entry?
Publish will complete the entry and distribute it into the system.  Save will send the entry to your “Saved Folder”. Saved entries are “drafts” and are...
Fri, 26 Aug, 2016 at 9:03 PM
What is an Action Item?
An action item is simply a follow-up task that can be assigned to yourself or another employee.  You will receive an email when a task is due, when a task...
Fri, 26 Aug, 2016 at 9:39 PM
I want to document something that involves multiple employees. Do I need to create the same entry multiple times?
 No.  You will notice the “Employees” field will appear again after you have entered a name.  Add the other names then enter the text one time and publish...
Fri, 26 Aug, 2016 at 10:08 PM
Does Guardian Tracking have a spellcheck?
Guardian Tracking does not have an integrated spell check, but works with those found in all modern browsers. If your browser does not have a spell check,...
Fri, 26 Aug, 2016 at 10:10 PM
I’m trying to attach a file to an entry and nothing happens. What am I doing wrong?
There are a couple of possible answers: It is most likely a file size issue.  Any single attachment is limited to 4MB in size.  Most documents should b...
Wed, 23 Aug, 2017 at 1:13 PM