FAQ

I can see an active “Intervention Flag” but when I try to post a response I can't choose a response category.
This is a setup issue.  No response categories have been set up.  Please contact your organizational admin to have response categories created.  You...
Fri, 26 Aug, 2016 at 10:22 PM
I created an entry and received notification that “The incident has been created” but I don’t see it.
If the entry is about an employee in your hierarchy you should see the entry.  If you don’t the employee is not listed as being in your hierarchy and yo...
Fri, 26 Aug, 2016 at 10:25 PM
Can I delete an entry I made?
The only time a user can delete an entry is when it is in “saved” status. Once published only a system admin can delete an entry or a comment.
Fri, 26 Aug, 2016 at 10:27 PM
Why can’t I see the entries for someone who reports to me?
If the entry is about an employee in your hierarchy you should see the entry.  If you don’t, the employee is not listed as being in your hierarchy and you...
Fri, 26 Aug, 2016 at 10:28 PM
Is there a way I can clear multiple related entries from my home screen without having to view each one?
Not currently.  Each entry must be viewed in order to clear it from the recent activity folder.  This is something we have discussed and plan to change in...
Thu, 15 Sep, 2016 at 12:57 PM
How can I see entries on a past employee?
Contact your GT admin.  Past employees can be made temporarily active again and assigned to you in the hierarchy. Once you have the information you need ...
Tue, 22 Nov, 2016 at 2:39 PM
Is there a way I can view all entries created by a specific individual?
Go to the View page and filter for “Entered By”.  This will allow to to query for entries made by an individual.  This search is limited to individuals wi...
Thu, 15 Sep, 2016 at 1:30 PM
Can I create clickable links to a large video file, audio file or a document exceeding the 4MB limit?
Yes your can create a hyperlink in a entry but keep in mind:   Guardian Tracking will automatically convert hyperlinks to clickable links. These...
Thu, 15 Sep, 2016 at 1:58 PM
Is the information stored subject to the Freedom Of Information Act (FOIA)?
The answer to this question varies from state to state.  As a general rule, the information stored in Guardian Tracking is no more, or less, subject t...
Fri, 21 Oct, 2016 at 11:06 AM
Do I need a license for every employee?
Yes, Guardian Tracking is intended to work with individual employees.  In order for the system to function properly, and effectively, each employee must ...
Wed, 23 Nov, 2016 at 10:14 AM