FAQ

Is there a problem with letting every supervisor see every employee?
From time to time, we have clients who want to set up the hierarchy with all non-supervisory personnel reporting to every first line supervisor, every fi...
Fri, 15 Feb, 2019 at 8:41 AM
Are Guardian Tracking Records Subject to Open Records Laws?
  There is no right answer to this question.   Every state is different and you will need to consult with your legal staff.  What you are put...
Wed, 23 Nov, 2016 at 10:36 AM
Why Am I Not Getting Emails?
There are several reasons why you may not be receiving email alerts: Your email address has not been added to the account page. Go to the account pag...
Wed, 5 Jul, 2017 at 10:49 AM
Can I get a copy of the admin and user manuals?
Click on the following link to access a copy of the manuals and other resources. Click Here
Wed, 5 Jul, 2017 at 10:50 AM
Do you have sample categories?
Yes, we do provide a list of sample categories we have compiled from our clients.  Terminology may vary and you may find some redundancy.  These are meant a...
Wed, 4 Jan, 2017 at 10:36 AM
How can I get a link to the User Training Video?
Click here for the user training video
Mon, 9 Jan, 2017 at 2:54 PM
Can an entry be deleted/purged?
There are two ways to remove an entry. 1.  What we consider best practice is to delete (or purge) on a case by case basis.  Most clients consider entrie...
Wed, 16 May, 2018 at 1:56 PM
When I Print to Word There Are Missing Letter or Words
"When I print a PDF it prints fine, but when I print to Word some of the words or letters are missing." This issues has to do with Word and no...
Mon, 21 Aug, 2017 at 8:35 AM
My Changes Are Not Being Saved
This only occurs in Internet Explorer and usually when working with the hierarchy.  The changes have actually been made, but IE is displaying an old version...
Mon, 21 Aug, 2017 at 8:37 AM
How can I encourage personnel to logon?
Your goal should be building a culture where the value of timely, consistent, and relevant performance documentation is understood.  Establish your expectat...
Tue, 18 Jul, 2017 at 11:29 AM